🔄 Refund Policy

At Nivora Store, customer satisfaction is our top priority ❤️. Please read our refund policy carefully before making a purchase.

📦 Returns & Refund Eligibility

Refunds are applicable only if the product is damaged, defective, or incorrect at the time of delivery ❌📦

Customers must raise a refund request within 48 hours of delivery ⏰

The product must be unused, unwashed, and in original packaging 🧴📦

📸 Proof Required

To process a refund, customers must provide clear images or videos of the damaged or incorrect product 📷🎥

Requests without proper proof may not be approved ❗

❌ Non-Refundable Items

Refunds will not be issued in the following cases:

Minor color or design variations (due to lighting or screen resolution) 🎨

Wrong product ordered by the customer ❌

Incorrect address or failed delivery due to customer error 🏠

Products damaged due to misuse or mishandling 🚫

💰 Refund Process

Once approved, the refund will be processed within 5–7 business days 💳

Refunds will be credited to the original payment method

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI 🏦📲

🚚 Replacement (If Applicable)

In some cases, we may offer a replacement instead of a refund 🔁

Replacement approval depends on product availability 📦

📞 Contact Us

If you have any questions regarding refunds, please contact us through our Contact Us page 💬

Our support team will be happy to assist